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Customer Service for Hospitality and Tourism Hudson, Simon (University of South Carolina) 3.º edición
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Customer Service for Hospitality and Tourism
Hudson, Simon (University of South Carolina)
A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.
324 pages, 40 Figures
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 20 de marzo de 2022 |
| ISBN13 | 9781915097132 |
| Editores | Goodfellow Publishers Limited |
| Páginas | 324 |
| Dimensiones | 252 × 194 × 26 mm · 820 g |
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