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The Psychology of Customer Care: A Revolutionary Approach J. Lynch 1st ed. 1992 edition
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The Psychology of Customer Care: A Revolutionary Approach
J. Lynch
This book breaks new ground on customer care. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
274 pages, XVI, 274 p.
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 20 de enero de 1992 |
| ISBN13 | 9781349390434 |
| Editores | Palgrave Macmillan |
| Páginas | 274 |
| Dimensiones | 150 × 220 × 10 mm · 340 g |
| Lengua | Inglés |
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