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The Psychology of Customer Care: A Revolutionary Approach J. Lynch
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The Psychology of Customer Care: A Revolutionary Approach
J. Lynch
This book breaks new ground on customer care. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
290 pages, appendix, glossary
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 20 de enero de 1992 |
| ISBN13 | 9780333557693 |
| Editores | Palgrave Macmillan |
| Páginas | 274 |
| Dimensiones | 145 × 225 × 22 mm · 454 g |
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