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Assessing Service Quality: Satisfying the Expectations of Library Customers Peter Hernon 2 Rev edition
Assessing Service Quality: Satisfying the Expectations of Library Customers
Peter Hernon
A classic book is brought up to date as the authors integrate the use of technology into the customer experience and offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals,
215 pages, Illustrations
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 2010 |
| ISBN13 | 9780838910214 |
| Editores | American Library Association |
| Páginas | 215 |
| Dimensiones | 217 × 282 × 13 mm · 512 g |
| Lengua | Inglés |
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