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Listening to the Customer Peter Hernon
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Listening to the Customer
Peter Hernon
A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling libraries to develop services that meet or exceed their patrons' changing expectations.
201 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 23 de mayo de 2011 |
| ISBN13 | 9781598847994 |
| Editores | Bloomsbury Publishing Plc |
| Páginas | 216 |
| Dimensiones | 150 × 220 × 10 mm · 453 g |
| Lengua | Inglés |
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