Hui-o Yang

Human Resource Management in the Hotel Industry in Taiwan: Current and Future Hui-o Yang

This research investigated contemporary thinking and practice in human resources management in the hotel industry in Taiwan. This industry is of great economic significance for Taiwan, being an area of rapid growth specifically targeted by its government. Previous research regarding this industry in Taiwan is limited, with this study providing a significant addition to industry knowledge. The study recommends a more strategic approach to human resources management(HRM), highlighting the vital importance of developing sound customer service cultures and practices.