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Assessing Service Quality: Satisfying the expectations of library customers Peter Hernon 3.º edición
Assessing Service Quality: Satisfying the expectations of library customers
Peter Hernon
This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
232 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 31 de mayo de 2015 |
| ISBN13 | 9781783300594 |
| Editores | Facet Publishing |
| Páginas | 232 |
| Dimensiones | 280 × 218 × 15 mm · 610 g |
| Lengua | Inglés |
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