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Human Sigma: Managing the Employee-Customer Encounter John H. Fleming
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Human Sigma: Managing the Employee-Customer Encounter
John H. Fleming
Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.
216 pages
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 28 de octubre de 2007 |
| ISBN13 | 9781595620163 |
| Editores | Gallup Press |
| Páginas | 320 |
| Dimensiones | 162 × 237 × 29 mm · 652 g |
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