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Re-organising Service Work: Call Centres in Germany and Britain - Routledge Revivals Karen A. Shire 1.º edición
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Re-organising Service Work: Call Centres in Germany and Britain - Routledge Revivals
Karen A. Shire
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.
244 pages
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 29 de junio de 2017 |
| ISBN13 | 9781138718432 |
| Editores | Taylor & Francis Ltd |
| Páginas | 244 |
| Dimensiones | 242 × 165 × 19 mm · 512 g |
| Lengua | Inglés |
| Editor | Holtgrewe, Ursula |
| Editor | Kerst, Christian |
| Editor | Shire, Karen |
