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Meeting Customer Needs Ian Smith 3.º edición
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Meeting Customer Needs
Ian Smith
Part of the "Chartered Management of Institute" series, this book is intended for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. It features examples and case studies.
240 pages, Illustrated
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 1 de octubre de 2003 |
| ISBN13 | 9780750659840 |
| Editores | Taylor & Francis Ltd |
| Páginas | 232 |
| Dimensiones | 246 × 191 × 12 mm · 462 g |
| Lengua | Inglés |
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