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Values-based Service for Sustainable Business: Lessons from IKEA - Routledge Studies in Management, Organizations and Society Edvardsson, Bo (Karlstad University, Sweden) 1.º edición
Values-based Service for Sustainable Business: Lessons from IKEA - Routledge Studies in Management, Organizations and Society
Edvardsson, Bo (Karlstad University, Sweden)
This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.
144 pages, 4 Line drawings, black and white; 4 Tables, black and white; 4 Illustrations, black and w
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 4 de marzo de 2011 |
| ISBN13 | 9780415620390 |
| Editores | Taylor & Francis Ltd |
| Páginas | 142 |
| Dimensiones | 215 × 137 × 17 mm · 194 g |
| Lengua | Inglés |