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Making Customer Satisfaction Happen R.M. McNealy 1994 edition
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Making Customer Satisfaction Happen
R.M. McNealy
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
192 pages, biography
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 30 de septiembre de 1994 |
| ISBN13 | 9780412589201 |
| Editores | Chapman and Hall |
| Páginas | 192 |
| Dimensiones | 156 × 234 × 12 mm · 421 g |
| Lengua | Inglés |
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