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![Cover for Bernd Stauss · Effective Complaint Management: The Business Case for Customer Satisfaction - Management for Professionals (Hardcover Book) [Second Edition 2019 edition] (2019)](https://imusic.b-cdn.net/images/item/original/040/9783319987040.jpg?bernd-stauss-2019-effective-complaint-management-the-business-case-for-customer-satisfaction-management-for-professionals-hardcover-book&class=scaled&v=1548492551)
![Cover for Bernd Stauss · Wenn Thomas Mann Ihr Kunde ware: Lektionen fur Servicemanager (Hardcover Book) [German, 2012 edition] (2012)](https://imusic.b-cdn.net/images/item/original/308/9783834940308.jpg?bernd-stauss-2012-wenn-thomas-mann-ihr-kunde-ware-lektionen-fur-servicemanager-hardcover-book&class=scaled&v=1408609471)
![Cover for Bernd Stauss · Services Science: Fundamentals, Challenges and Future Developments (Hardcover Book) [2008 edition] (2007)](https://imusic.b-cdn.net/images/item/original/870/9783540744870.jpg?bernd-stauss-2007-services-science-fundamentals-challenges-and-future-developments-hardcover-book&class=scaled&v=1516808421)