Jose Morillo

Call Center Agent Enhancement Modules for Non-Native English Speakers Jose Morillo

These enhancement modules will help you gain foundational skills needed for an effective Call Center Agent job. It includes accent to familiarize yourself with how words in English are pronounced. Also, this book has specific drills to help you improve your career. To each module, there is a task that requires you to follow in order to acquire and to build certain skills. These skills refer to enhancement of certain areas in pronunciation, intonation, and liaising of words through conversation simulations in marketing, and in dealing with difficult clients. Answering queries are part of the simulations. Speed, confidence, fluency and clarity of thoughts are expected to improve after completing the modules. In addition, a set of grammar rules is given to enhance your technical ability in written communication. At the end of the training, an assessment is given to find out what specific level of progress had been attained. Enjoy this book.