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Metrics for IT Service Management: ITSM Library Peter Brooks
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Metrics for IT Service Management: ITSM Library
Peter Brooks
Considers the design and implementation of metrics in service organizations using industry standard frameworks. This book uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations.
202 pages, Illustrations
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 4 de abril de 2006 |
| ISBN13 | 9789077212691 |
| Editores | Van Haren Publishing BV |
| Páginas | 202 |
| Dimensiones | 170 × 239 × 11 mm · 444 g |
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