Matthieu Goudineau

Operational Management in the Retail Industry Matthieu Goudineau

This book is dedicated to new field managers in order to succeed in theirfunction at the head of large teams in the service industry. Operational managementmanagement is undergoing a metamorphosis towards a renewal of theStart-up model. This book is a condensed version of what you need to know to successfully carry out yourmissions. It presents a range of advice, concepts and practical applications tointroduce new managerial practices 2.0. From the difficulties encountered to the key moments of success, the author presents thefailures, corrective actions taken, glass ceilings to be crossedof existing teams, conflict management in a multicultural team, setting smartmulticultural team, setting smart objectives... Here is a summary of everything that a new manager needs to know in order toto succeed in his missions.