Amitabha Chattopadhyay

Prescription Audit and Client Satisfaction: a Health Service Research Study Based on Outdoor Patients Amitabha Chattopadhyay

Prescription audit and client satisfaction was a health service research study done with the purpose of auditing the prescriptions of General duty medical officers of Central Government Health Scheme(CGHS)and patient satisfaction evaluation of the beneficiaries of this scheme. The study carried out over a period of one year in 5 selected CGHS Dispensaries and a multistage sampling method was followed. Also ABC and VED analysis was carried out in the Central Medical Store of CGHS. This management study is intended to be helpful to public health researchers and management students.