Lynn Kelly

Trust Between Managers and Direct Reports in a Distance Relationship: Critical Characteristics of Success Lynn Kelly

Successful distance managers face significant barriers in developing and maintaining trust with direct reports. These barriers include lack of physical presence and subsequent face-to-face contact, distortions and missing information inherent in the use of technology, conflicts in time and availability and issues of power and control. This work looks at how successful distance managers establish and build trust with remote workers, exemplified by observable, critical characteristics.