Thomas Woegerbauer

Job Selection for Teleworking: A Procedure for the Assessment of the Suitability of Roles for Teleworking by Means of Process Models Thomas Woegerbauer

Diplomarbeit, die am 01.02.2000 erfolgreich an einer Universität in �sterreich im Fachbereich Wirtschaftsinformatik eingereicht wurde. Abstract: For several years, business process management (BPM) has been more than just a catchword. Smooth and efficient processes are important for organizations in order to be able to survive or, even more difficult, to operate successfully in a constantly changing environment of fierce competition. Ort account of that, processes must be understood and formally described. The modelling of processes is a major task in BPM. Also in the course of (total) quality management, often in connection with certification, as well as for the selection and installation of standard software products and the development of individual applications, process models are needed. The search for new forms of working, and especially the rapid development of telecommunication technologies, has led to a revival of the discussion about teleworking which has already been started approximately 20 years ago. In comparison to BPM, the development of teleworking is less advanced. For several reasons, among them the prospect of new jobs in less developed regions, teleworking is promoted by governments as well as by international and supranational organizations. Hence, it can be assumed that this form of working will become more and more popular. For responsible managers in their different businesses this means that they will more frequently be confronted with the task of integrating teleworking in existing processes. If a company decides to make teleworking possible for some of its employees, several aspects haue to be considered. Technology: The teleworker's place of work has to be equipped with technical devices as well as the company might need additional equipment. Infrastructure is necessary for communication between teleworker and company. Organization: Jobs that are appropriate for teleworking have to be identified. In this context the curre...