Recomienda este artículo a tus amigos:
Customer Processes in Business-to-Business Service Transactions - Business-to-Business-Marketing Janine Frauendorf 2006 edition
Precio
$ 55,99
sin IVA
Pedido desde almacén remoto
Entrega prevista 26 de jun. - 9 de jul.
Nuestros clientes opinan:
Añadir a tu lista de deseos de iMusic
Customer Processes in Business-to-Business Service Transactions - Business-to-Business-Marketing
Janine Frauendorf
Janine Frauendorf analyzes how customer processes can be used to optimize the overall service process. Her focus is on the service blueprint: Originally a tool for the design and optimization of the service operator?s internal process, it is now extended taking into account the customer process aspect. She presents significant implications for services research and helpful suggestions for business practice.
303 pages, biography
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 24 de noviembre de 2006 |
| ISBN13 | 9783835006010 |
| Editores | Deutscher Universitats-Verlag |
| Páginas | 318 |
| Dimensiones | 148 × 210 × 18 mm · 421 g |
| Lengua | Inglés Alemán |
| Colaborador | Prof. Dr. Michael Kleinaltenkamp |
![Cover for Peter A. Kraus · Nationalismus und Demokratie: Politik im Spanischen Staat der Autonomen Gemeinschaften - Duv Sozialwissenschaft (Paperback Book) [Softcover reprint of the original 1st ed. 1996 edition] (2012)](https://imusic.b-cdn.net/images/item/original/907/9783824441907.jpg?peter-a-kraus-2012-nationalismus-und-demokratie-politik-im-spanischen-staat-der-autonomen-gemeinschaften-duv-sozialwissenschaft-paperback-book&class=scaled&v=1411129078)
![Cover for Frank Beyer · Geldpolitik in Der Romischen Kaiserzeit (Paperback Book) [Softcover Reprint of the Original 1st 1995 edition] (2012)](https://imusic.b-cdn.net/images/item/original/380/9783824402380.jpg?frank-beyer-2012-geldpolitik-in-der-romischen-kaiserzeit-paperback-book&class=scaled&v=1457597572)
![Cover for Franz Lehner · Telekooperation in Unternehmen - Information Engineering Und IV-Controlling (Paperback Book) [1997 edition] (2012)](https://imusic.b-cdn.net/images/item/original/333/9783824464333.jpg?franz-lehner-2012-telekooperation-in-unternehmen-information-engineering-und-iv-controlling-paperback-book&class=scaled&v=1571208103)
![Cover for Bjorn Peters · Managing Diversity in Intergovernmental Organisations (Paperback Book) [2008 edition] (2008)](https://imusic.b-cdn.net/images/item/original/271/9783835070271.jpg?bjorn-peters-2008-managing-diversity-in-intergovernmental-organisations-paperback-book&class=scaled&v=1408608531)
![Cover for Karina Riese · Kriterien zur Ressourcensteuerung an Hochschulen (Paperback Book) [2008 edition] (2007)](https://imusic.b-cdn.net/images/item/original/622/9783835009622.jpg?karina-riese-2007-kriterien-zur-ressourcensteuerung-an-hochschulen-paperback-book&class=scaled&v=1408608101)
![Cover for Dennis Schoeneborn · Alternatives Considered But Not Disclosed: The Ambiguous Role of PowerPoint in Cross-Project Learning (Paperback Book) [2008 edition] (2007)](https://imusic.b-cdn.net/images/item/original/110/9783835070110.jpg?dennis-schoeneborn-2007-alternatives-considered-but-not-disclosed-the-ambiguous-role-of-powerpoint-in-cross-project-learning-paperback-book&class=scaled&v=1408610636)
![Cover for Jan Brinckmann · Competence of Top Management Teams and Success of New Technology-Based Firms: A Theoretical and Empirical Analysis Concerning Competencies of Entrepreneurial Teams and the Development of Their Ventures - Strategisches Kompetenz-management (Paperback Book) [2008 edition] (2007)](https://imusic.b-cdn.net/images/item/original/167/9783835005167.jpg?jan-brinckmann-2007-competence-of-top-management-teams-and-success-of-new-technology-based-firms-a-theoretical-and-empirical-analysis-concerning-competencies-of-entrepreneurial-teams-and-the-development-of-their-ventures-strategisches-kompetenz-management-&class=scaled&v=1408609215)
![Cover for Franz Hofer · The Improvement of Technology Transfer: An Analysis of Practices Between Graz University of Technology and Styrian Companies (Paperback Book) [2008 edition] (2007)](https://imusic.b-cdn.net/images/item/original/042/9783835009042.jpg?franz-hofer-2007-the-improvement-of-technology-transfer-an-analysis-of-practices-between-graz-university-of-technology-and-styrian-companies-paperback-book&class=scaled&v=1408608150)
![Cover for Andreas Kirschkamp · A Contingency-Based View of Chief Executive Officers' Early Warning Behaviour: An Empirical Analysis of German Medium-sized Companies - Research in Management Accounting and Control (Paperback Book) [2008 edition] (2007)](https://imusic.b-cdn.net/images/item/original/560/9783835006560.jpg?andreas-kirschkamp-2007-a-contingency-based-view-of-chief-executive-officers-early-warning-behaviour-an-empirical-analysis-of-german-medium-sized-companies-research-in-management-accounting-and-control-paperback-book&class=scaled&v=1408608800)
![Cover for Utz Schaffer · Management Accounting & Control Scales Handbook - Research in Management Accounting and Control (Paperback Book) [2008 edition] (2007)](https://imusic.b-cdn.net/images/item/original/259/9783835005259.jpg?utz-schaffer-2007-management-accounting-control-scales-handbook-research-in-management-accounting-and-control-paperback-book&class=scaled&v=1408609743)
![Cover for Jan Muntermann · Event-Driven Mobile Financial Information Services: Design of an Intraday Decision Support System (Paperback Book) [2008 edition] (2007)](https://imusic.b-cdn.net/images/item/original/885/9783835008885.jpg?jan-muntermann-2007-event-driven-mobile-financial-information-services-design-of-an-intraday-decision-support-system-paperback-book&class=scaled&v=1408609606)
![Cover for Ulrich Turke · Efficient Methods for WCDMA Radio Network Planning and Optimization - Advanced Studies Mobile Research Center Bremen (Paperback Book) [2008 edition] (2007)](https://imusic.b-cdn.net/images/item/original/035/9783835009035.jpg?ulrich-turke-2007-efficient-methods-for-wcdma-radio-network-planning-and-optimization-advanced-studies-mobile-research-center-bremen-paperback-book&class=scaled&v=1408610786)
![Cover for Daniel Pindur · Value Creation in Successful LBOs (Paperback Book) [2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/526/9783835008526.jpg?daniel-pindur-2007-value-creation-in-successful-lbos-paperback-book&class=scaled&v=1408608231)
![Cover for Marita Haas · The Formation Process of SME Networks: A Comparative Case Analysis of Social Processes in Austria, Belgium and Turkey (Paperback Book) [2008 edition] (2007)](https://imusic.b-cdn.net/images/item/original/540/9783835008540.jpg?marita-haas-2007-the-formation-process-of-sme-networks-a-comparative-case-analysis-of-social-processes-in-austria-belgium-and-turkey-paperback-book&class=scaled&v=1408609503)
![Cover for Michael Marti · Complexity Management (Paperback Book) [2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/663/9783835008663.jpg?michael-marti-2007-complexity-management-paperback-book&class=scaled&v=1458895539)
![Cover for Marco Tulio Zanini · Trust Within Organizations of the New Economy: A Cross-Industrial Study - International Management Studies (Paperback Book) [2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/673/9783835007673.jpg?marco-tulio-zanini-2007-trust-within-organizations-of-the-new-economy-a-cross-industrial-study-international-management-studies-paperback-book&class=scaled&v=1408609130)
![Cover for Roger Moser · Strategic Purchasing and Supply Management: A Strategy-based Selection of Suppliers - Einkauf, Logistik und Supply Chain Management (Paperback Book) [2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/584/9783835006584.jpg?roger-moser-2007-strategic-purchasing-and-supply-management-a-strategy-based-selection-of-suppliers-einkauf-logistik-und-supply-chain-management-paperback-book&class=scaled&v=1408610146)
![Cover for Tanja Waldeck · The Effect of Team Composition on Strategic Sensemaking - Research in Management Accounting and Control (Paperback Book) [2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/563/9783835005563.jpg?tanja-waldeck-2007-the-effect-of-team-composition-on-strategic-sensemaking-research-in-management-accounting-and-control-paperback-book&class=scaled&v=1408608482)
![Cover for Wolfgang Merbach · The Long-term Fertilization Trials in Halle (Saale): A Tool for Sustainable and Environmentally Compatible Land Management - Contributions of Plant Nutrition Science in Halle 13 (Paperback Book) [2nd ed. 2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/007/9783835040007.jpg?wolfgang-merbach-2007-the-long-term-fertilization-trials-in-halle-saale-a-tool-for-sustainable-and-environmentally-compatible-land-management-contributions-of-plant-nutrition-science-in-halle-13-paperback-book&class=scaled&v=1525714128)
![Cover for Manoj Gupte · Success of University Spin-Offs: Network Activities and Moderating Effects of Internal Communication and Adhocracy - Betriebswirtschaftliche Aspekte Lose Gekoppelter Systeme Und Electronic Business (Paperback Book) [2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/533/9783835008533.jpg?manoj-gupte-2007-success-of-university-spin-offs-network-activities-and-moderating-effects-of-internal-communication-and-adhocracy-betriebswirtschaftliche-aspekte-lose-gekoppelter-systeme-und-electronic-business-paperback-book&class=scaled&v=1408609649)
![Cover for Alexandra Hachmeister · Informed Traders as Liquidity Providers: Evidence from the German Equity Market - Ebs-forschung, Schriftenreihe Der European Business School Schloss Reichartshausen (Paperback Book) [2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/550/9783835007550.jpg?alexandra-hachmeister-2007-informed-traders-as-liquidity-providers-evidence-from-the-german-equity-market-ebs-forschung-schriftenreihe-der-european-business-school-schloss-reichartshausen-paperback-book&class=scaled&v=1408610851)
![Cover for Marcos Ormeno · Managing Corporate Brands: A New Approach to Corporate Communication (Paperback Book) [2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/819/9783835007819.jpg?marcos-ormeno-2007-managing-corporate-brands-a-new-approach-to-corporate-communication-paperback-book&class=scaled&v=1408610255)
![Cover for Ulrich Lossen · Portfolio Strategies of Private Equity Firms: Theory and Evidence - Innovation und Entrepreneurship (Paperback Book) [2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/778/9783835005778.jpg?ulrich-lossen-2007-portfolio-strategies-of-private-equity-firms-theory-and-evidence-innovation-und-entrepreneurship-paperback-book&class=scaled&v=1408610910)
![Cover for Maciej Piechocki · New Dimensions of Business Reporting and XBRL (Paperback Book) [2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/359/9783835008359.jpg?maciej-piechocki-2007-new-dimensions-of-business-reporting-and-xbrl-paperback-book&class=scaled&v=1408610234)
![Cover for Sebastian Schmidt · Das Online-Erfolgsmodell digitaler Produkte: Strategische Wirkungspotenziale und operative Handlungsoptionen (Paperback Book) [2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/883/9783835060883.jpg?sebastian-schmidt-2007-das-online-erfolgsmodell-digitaler-produkte-strategische-wirkungspotenziale-und-operative-handlungsoptionen-paperback-book&class=scaled&v=1408609042)
![Cover for Hannah Titilayo Seriki · Teamwork for Innovation in Sub-Saharan Africa (Paperback Book) [2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/666/9783835007666.jpg?hannah-titilayo-seriki-2007-teamwork-for-innovation-in-sub-saharan-africa-paperback-book&class=scaled&v=1408610294)
![Cover for Thomas Straub · Reasons for Frequent Failure in Mergers and Acquisitions: A Comprehensive Analysis (Paperback Book) [2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/441/9783835008441.jpg?thomas-straub-2007-reasons-for-frequent-failure-in-mergers-and-acquisitions-a-comprehensive-analysis-paperback-book&class=scaled&v=1408608491)
![Cover for Alexander Dreiling · Myths, Narratives and the Dilemma of Managerial Support: Organizational Learning as an Alternative? (Paperback Book) [2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/791/9783835002791.jpg?alexander-dreiling-2007-myths-narratives-and-the-dilemma-of-managerial-support-organizational-learning-as-an-alternative-paperback-book&class=scaled&v=1408608737)
![Cover for Sebastian-Dominik Jais · The Successful Use of Information in Multinational Companies: An Exploratory Study of Individual Outcomes and the Influence of National Culture - Research in Management Accounting and Control (Paperback Book) [2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/358/9783835005358.jpg?sebastian-dominik-jais-2007-the-successful-use-of-information-in-multinational-companies-an-exploratory-study-of-individual-outcomes-and-the-influence-of-national-culture-research-in-management-accounting-and-control-paperback-book&class=scaled&v=1408608459)
![Cover for Martin Lockstrom · Low-Cost Country Sourcing: Trends and Implications - Einkauf, Logistik und Supply Chain Management (Paperback Book) [2007 edition] (2007)](https://imusic.b-cdn.net/images/item/original/928/9783835006928.jpg?martin-lockstrom-2007-low-cost-country-sourcing-trends-and-implications-einkauf-logistik-und-supply-chain-management-paperback-book&class=scaled&v=1408608193)