Jean-henry Morin

Exploring Services Science: First International Conference, IESS 2010, Geneva, Switzerland, February 17-19, 2010, Revised Papers - Lecture Notes in Business Information Processing Jean-henry Morin 2010 edition

Marc Notes: Includes bibliographical references and index. Table of Contents: Towards a Model for Measuring Customer Intimacy in B2B Services / FranCois Habryn, Benjamin Blau, Gerhard Satzger, Bernhard KOlmel -- Usage-Centered Design of Adaptable Visualization Services: Application to Cooperation Support Services System in the AEC Sector / Sylvain Kubicki, Gilles Halin -- From End-User's Requirements to Web Services Retrieval: A Semantic and Intention-Driven Approach / Isabelle Mirbel, Pierre Crescenzo -- Lean Manufacturing in Public Services: Prospects for Value Creation / Ayham Jaaron, Chris Backhouse -- Determinants of Continuance Intention towards Self-service Innovation: A Case of Electronic Government Services / Shu-Lu Hsu, Huichich Wang, Hersen Doong -- A Service Science and Engineering Approach to Public Information Services in Exceptional Situations - Examples from Transport / Petra HocovA, JoAo FalcAo e Cunha -- Service Portfolio Design for Service Innovation Management: The Case of a Luxemburgish Research and Technology Organization / Pierre-Jean Barlatier, Jean-Charles Bernacconi, Sandrine Reiter -- Definition of a Description Language for Business Service Decomposition / Lam-Son LE, Aditya Ghose, Evan Morrison -- Can Software Architecture Review Methods Apply to Service Design? / Simon Field -- Framework for Design Research in Health and Care Services / Eva-Maria Hempe, Terry Dickerson, Anthony Holland, P. John Clarkson -- Towards an Ontology-Based Approach for Creating Sustainable Services / Anastasiya Yurchyshyna, Wanda Opprecht -- Systemic Service Design: Aligning Value and Implementation / Arash Golnam, Gil Regev, Julien Ramboz, Philippe Laprade, Alain Wegmann -- A Framework for Developing a Co-Design Environment for e-Business Applications / Yazrina Yahya, Muriati Mukhtar, Norleyza Jailani, Salha Abdullah, Zuraidah Abdullah, Abdul Razak Hamdan -- On Service Systems - By Definition of Elementary Concepts towards the Sound Theory of Service Science / Petra HocovA, Zdenko StanIcek -- A Conceptual Framework for Service Modelling in a Network of Service Systems / Thang Le Dinh, Thanh Thoa Pham Thi -- Services Design for People / Rafael Zaballa -- Life Cycle of Virtualized Service Resource in BIRIS Environment / Xiaofei Xu, Xianzhi Wang, Zhongjie Wang -- A Conceptual Model of Service Exchange in Service-Dominant Logic Geert Poels -- Think Large, Act Small: An Approach to Web Services for Embedded Systems Based on the OSGi Framework / Roman Roelofsen, David Bosschaert, Volker Ahlers, Arne Koschel, Irina Astrova -- Value Co-creation and Customer-Driven Innovation in Social Networking Systems / Garyfallos Fragidis, Ioannis Ignatiadis, Chris Wills -- e-Profile Management as a Basic Horizontal Service for the Creation of Specialized e-Services / Maria Chiara Pettenati, Franco Pirri, Dino Giuli -- Febos: A Service-Oriented System for Collaborative Music Creation / Ignacio LOpez, Antonio CaNabate, Ruth RaventOs -- Compliance in e-Government Service Engineering: State-of-the-Art / Slim Turki, Marija Bjekovic-Obradovic -- Customer Lifetime Value under Complex Contract Structures / Christoph Heitz, Andreas Ruckstuhl, Marcel Dettling -- Total Cost of Service Life: The Need for Decision Support in Selecting, Comparing and Orchestrating Services / JOrg Becker, Daniel Beverungen, Martin Matzner, Oliver MUller -- A Cross Disciplinary Approach to Analyze the Effects of Digitalized Service Implementation / ThEcle Alix, David Reymond -- Towards a Unifying Process Framework for Services Knowledge Management / Vikram Sorathia, Marten van Sinderen, LuIs Ferreira Pires -- Author Index. Publisher Marketing: The discipline of Services Science, introduced by IBM in 2002, has emerged and matured in a true transdisciplinary atmosphere. Encompassing disciplines not only in management and engineering, it also draws from disciplines such as social and cog- tive sciences, law, ethics, economics etc. to address the theoretical and practical - pects of the challenging services industry and its economy. Services Science leverages methods, results and knowledge stemming from these disciplines towards the development of its own concepts, methods, techniques and approaches thus creating the basis for true trans-disciplinary gatherings and the p- duction of transdisciplinary results. Services Science is building a concrete framework for transdisciplinary purposes. IESS1. 0 the First International Conference on Exploring Services Science was the first international conference held in Europe in this domain. The conference took place during February 17 19, 2010 in Geneva, Switzerland. The goal of the conf- ence was to build upon the growing community to further study and understand this emerging discipline. Academics, researchers and practitioners of all disciplines were invited to contribute their results and approaches to Services Science in a tra- disciplinary setting. In order to achieve the best possible mix of disciplines and their representation, the conference call for papers was structured around transdisciplinary service research topics including service innovation, service exploration, service - sign, service engineering, and service sustainability, and around more disciplinary oriented service contexts such as: sectors and services, IT and services, foundations of services science, and governance and management."