Hongli Song

The Role of Information Technology in Knowledge Management Hongli Song

Knowledge has been increasingly recognized to be a primary source of organizational survival and competitiveness. Knowledge management is a systematic process of managing knowledge assets, processes, and environment to facilitate the creation, organization, sharing, utilization, and measurement of knowledge to achieve the strategic aims of an organization. ICT offers unprecedented capacities and potentials for knowledge management. This book focuses on the role of ICT in support of effective knowledge management. A knowledge management framework has been developed for investigating the dynamics of knowledge objects and processes, as well as the impact of the internal knowledge management environment where organizational, managerial, structural, cultural and other related elements are intertwined and interplayed. Based on this framework, empirical studies have been conducted for testing: (a) whether ICT enables and facilitates conversions between knowledge objects and knowledge management processes, and (b) whether the internal knowledge management environment impacts the effective implementation of knowledge management projects.