Total Quality Management in Information Services - Information Services Management Series - Guy St. Clair - Libros - De Gruyter - 9783598243684 - 19 de marzo de 1997
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Guy St. Clair
Total Quality Management in Information Services - Information Services Management Series Reprint 2012 edition

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Changes in library and information services management is entering a new age of accountability and the provision of information, even in the more traditional library settings, is no longer accepted by funding authorities as inherently good. Library and information science professionals must now justify their existence, and basic concepts of quality management can be applied to library and information services units with success. This book is written for practitioners in the profession and covers TQM practices, programmes, customer care and more, showing how the ideas and techniques can work in a service environment.

Medios de comunicación Libros     Hardcover Book   (Libro con lomo y cubierta duros)
Publicado 19 de marzo de 1997
ISBN13 9783598243684
Editores De Gruyter
Páginas 286
Dimensiones 155 × 230 × 230 mm   ·   552 g
Lengua Alemán  

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