Recomienda este artículo a tus amigos:
Complaint Management and Channel Choice: An Analysis of Customer Perceptions - SpringerBriefs in Business Stefan Garding 2015 edition
Precio
$ 54,49
sin IVA
Pedido desde almacén remoto
Entrega prevista 29 de jun. - 10 de jul.
Nuestros clientes opinan:
Añadir a tu lista de deseos de iMusic
Complaint Management and Channel Choice: An Analysis of Customer Perceptions - SpringerBriefs in Business
Stefan Garding
This book investigates customer perceptions and expectations of complaint channels. The managerial recommendations to improve customer satisfaction are based on a survey and reveal critical determinants of customer channel choice and their expectation and perception of each complaint channel.
104 pages, 20 black & white illustrations, biography
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 1 de junio de 2015 |
| ISBN13 | 9783319181783 |
| Editores | Springer International Publishing AG |
| Páginas | 104 |
| Dimensiones | 155 × 235 × 7 mm · 181 g |
| Lengua | Francés |
Mas por Stefan Garding
Mostrar todo![Cover for Stefan Garding · Der Einfluss des Beschwerdekanals auf das Kundigungsverhalten - Applied Marketing Science / Angewandte Marketingforschung (Paperback Book) [1. Aufl. 2022 edition] (2022)](https://imusic.b-cdn.net/images/item/original/233/9783658365233.jpg?stefan-garding-2022-der-einfluss-des-beschwerdekanals-auf-das-kundigungsverhalten-applied-marketing-science-angewandte-marketingforschung-paperback-book&class=scaled&v=1749365800)
Mere med samme udgiver
![Cover for Keren Epstein-Gilboa · The Breastfeeding Relationship and Children’s Social and Emotional Development (Hardcover Book) [2025 edition] (2027)](https://imusic-static.b-cdn.net/images/missing-tall.png)
![Cover for Christopher M. Brown · The Democratization of Cuba (Hardcover Book) [2022 edition] (2026)](https://imusic.b-cdn.net/images/item/original/523/9783319660523.jpg?christopher-m-brown-2026-the-democratization-of-cuba-hardcover-book&class=scaled&v=1594018037)
![Cover for T. S. Venkatesh · Strength of Materials: Volume I: Concepts, Problems & Solutions (Hardcover Book) [Second Edition 2026 edition] (2026)](https://imusic.b-cdn.net/images/item/original/846/9783031955846.jpg?t-s-venkatesh-2026-strength-of-materials-volume-i-concepts-problems-solutions-hardcover-book&class=scaled&v=1778114493)
![Cover for Simone Cerreia-Vioglio · Principles of Mathematics for Economics (Paperback Book) [1st ed. 2017 edition] (2026)](https://imusic.b-cdn.net/images/item/original/131/9783319447131.jpg?simone-cerreia-vioglio-2026-principles-of-mathematics-for-economics-paperback-book&class=scaled&v=1606717221)
![Cover for Eva Maria Javier Delmo · Transplantation Medicine and Organ Donation in Germany: The Medical, Legal, Organizational and Ethical Frameworks (Hardcover Book) [2024 edition] (2026)](https://imusic.b-cdn.net/images/item/original/413/9783031494413.jpg?eva-maria-javier-delmo-2026-transplantation-medicine-and-organ-donation-in-germany-the-medical-legal-organizational-and-ethical-frameworks-hardcover-book&class=scaled&v=1728706992)
![Cover for Patricio Aroca · Regional Business Cycles in Mexico, Brazil, and Chile: A Sub-National Analysis of Economic Fluctuations - SpringerBriefs in Regional Science (Paperback Book) [2022 edition] (2026)](https://imusic.b-cdn.net/images/item/original/658/9783319988658.jpg?patricio-aroca-2026-regional-business-cycles-in-mexico-brazil-and-chile-a-sub-national-analysis-of-economic-fluctuations-springerbriefs-in-regional-science-paperback-book&class=scaled&v=1546500016)
![Cover for Werner Kempf · Dermatopathology (Hardcover Book) [Third Edition 2026 edition] (2026)](https://imusic.b-cdn.net/images/item/original/711/9783031989711.jpg?werner-kempf-2026-dermatopathology-hardcover-book&class=scaled&v=1774452112)
![Cover for Fan Lin · Handbook of Practical Immunohistochemistry: Frequently Asked Questions (Book) [Fourth Edition 2026 edition] (2026)](https://imusic.b-cdn.net/images/item/original/070/9783031992070.jpg?fan-lin-2026-handbook-of-practical-immunohistochemistry-frequently-asked-questions-book&class=scaled&v=1770516983)
![Cover for The Basic Principles of External Skeletal Fixation (N/A) [Third Edition 2026 edition] (2026)](https://imusic.b-cdn.net/images/item/original/173/9783031910173.jpg?2026-the-basic-principles-of-external-skeletal-fixation&class=scaled&v=1777926362)
![Cover for Dean Chatterjee · A Guide to Being a Team Doctor (Hardcover Book) [2025 edition] (2026)](https://imusic.b-cdn.net/images/item/original/856/9783031730856.jpg?dean-chatterjee-2026-a-guide-to-being-a-team-doctor-hardcover-book&class=scaled&v=1774450709)
![Cover for Jose A. Mendez Dot · Atlas of Tropical Carbonates: As Exemplified by Facies of Venezuela: Past and Present (Hardcover Book) [2024 edition] (2026)](https://imusic.b-cdn.net/images/item/original/932/9783031254932.jpg?jose-a-mendez-dot-2026-atlas-of-tropical-carbonates-as-exemplified-by-facies-of-venezuela-past-and-present-hardcover-book&class=scaled&v=1774641326)
![Cover for Reinhard Noll · Laser-Induced Breakdown Spectroscopy: Fundamentals and Applications (Hardcover Book) [Second Edition 2026 edition] (2026)](https://imusic.b-cdn.net/images/item/original/692/9783031853692.jpg?reinhard-noll-2026-laser-induced-breakdown-spectroscopy-fundamentals-and-applications-hardcover-book&class=scaled&v=1774530627)
![Cover for Keratoprostheses: Overcoming Corneal Blindness (Hardcover Book) [2025 edition] (2026)](https://imusic.b-cdn.net/images/item/original/906/9783031770906.jpg?2026-keratoprostheses-overcoming-corneal-blindness-hardcover-book&class=scaled&v=1774452309)
Ver todo de Stefan Garding ( Ej. Paperback Book )