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Train Customer Service Reps for Success - TD at Work Rachel Armstrong
Train Customer Service Reps for Success - TD at Work
Rachel Armstrong
Details how talent development professionals can ensure that customer service teams are providing customer experiences that meet high standards. The book details the skills customer service teams need to meet customers' expectations; techniques for training new hires for those skills; and methods to support customer service reps after training.
20 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 30 de marzo de 2021 |
| ISBN13 | 9781952157813 |
| Editores | American Society for Training & Developm |
| Páginas | 20 |
| Dimensiones | 150 × 220 × 10 mm · 117 g (Peso (estimado)) |
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