Monica or

Star Quality Hospitality - the Key to a Successful Hospitality Business Monica or

If you are an independent hotelier or restaurateur wanting to know how to run an even more successful business, this book will take you on a journey of discovery as it: 

* Welcomes you into the world of hospitality 
* Unlocks the secrets of the business of hospitality 
* Explains how customers are your lifeline, focusing on suppliers, staff and guests 
* Highlights key industry trends that must be a part of your business strategy 
* Shows you how to measure your business success to remain profitable 

Discover the common mistakes that are made by hospitality owner/managers, from business structure through to service delivery, and read a host of practical tips and checklists that can be implemented immediately to resolve them. The solutions offered will produce optimum results which will in turn increase your profitability.