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A Hotel Manager's Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction Magnini, Vincent P. (Virginia Polytechnic Institute and State University, Blacksburg, USA) 1.º edición
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A Hotel Manager's Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction
Magnini, Vincent P. (Virginia Polytechnic Institute and State University, Blacksburg, USA)
This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page?a useful feature for busy managers.
256 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 15 de diciembre de 2015 |
| ISBN13 | 9781771883481 |
| Editores | Apple Academic Press Inc. |
| Páginas | 256 |
| Dimensiones | 229 × 154 × 14 mm · 364 g |
| Lengua | Inglés |
