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Wired and Dangerous: How Your Customers Have Changed and What to Do About It Chip R. Bell
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Wired and Dangerous: How Your Customers Have Changed and What to Do About It
Chip R. Bell
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. This title provides a tested formula for restoring balance to the customer relationship by establishing what they call 'Service Calm'.
192 pages, illustrations
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 30 de mayo de 2011 |
| ISBN13 | 9781605099750 |
| Editores | Berrett-Koehler |
| Páginas | 264 |
| Dimensiones | 138 × 214 × 19 mm · 353 g |
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