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Focus First on Service: the Face and Voice of Your Water Utility American Water Works Association
Focus First on Service: the Face and Voice of Your Water Utility
American Water Works Association
This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 1 de abril de 2007 |
| ISBN13 | 9781583214589 |
| Editores | American Waterworks Association |
| Páginas | 82 |
| Dimensiones | 276 × 5 × 207 mm · 226 g |
| Lengua | Inglés |
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