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Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service Betsi Harris Ehrlich 1.º edición
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Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service
Betsi Harris Ehrlich
A 'how-to' book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean Servicing techniques have been implemented and proven effective in achieving substantial documented results.
296 pages, 79 black & white illustrations, 20 black & white tables, 17 black & white halftones
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 13 de junio de 2002 |
| ISBN13 | 9781574443257 |
| Editores | Taylor & Francis Inc |
| Páginas | 296 |
| Dimensiones | 156 × 234 × 17 mm · 590 g |
| Lengua | Inglés |
