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Quality is Everybody's Business Townsend, Patrick L (Consultant, Holden, Massachusetts, USA) 1.º edición
Quality is Everybody's Business
Townsend, Patrick L (Consultant, Holden, Massachusetts, USA)
Done correctly, TQM can be implemented in six to eight months. This title discusses how to define and implement a complete quality process. It explores the relationship between the three major components of a quality process - leadership, participation, and measurement - and shows how to untangle complex theory into everyday guidelines.
392 pages, 1, black & white illustrations
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 3 de diciembre de 1999 |
| ISBN13 | 9781574442847 |
| Editores | Taylor & Francis Inc |
| Páginas | 392 |
| Dimensiones | 156 × 234 × 22 mm · 658 g |
| Lengua | Inglés |