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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers James Poisant
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Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers
James Poisant
Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages. Managers will relearn nearly everything they have been taught about the profession of management.
188 pages, black & white illustrations
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 30 de octubre de 2001 |
| ISBN13 | 9781567204506 |
| Editores | Bloomsbury Publishing Plc |
| Páginas | 192 |
| Dimensiones | 160 × 235 × 18 mm · 494 g |
| Lengua | Inglés |
