Francesco Messina

Serve Me Better... Please!: an Approach to Great Customer Service Francesco Messina

Everyone has suffered through poor customer service. Whether it is receiving the wrong order at a restaurant or being treated like a number on the phone, these experiences change buying behaviors and affect the earnings of companies nationwide. It's time for managers and employees alike to say, "Enough!" Francesco Messina, a longtime customer service representative and manager in various fields, shares the advice you need to follow to be on the top of your game. Designed to be a quick-reference guide, this book will help you increase customer satisfaction, thereby propelling yourself and your company to greater heights. You'll find out: * The basic skills you need to be an effective service provider; * Why stepping into your customer's shoes is so important; * Tips on improving your relationship with customers; * How to manage client expectations; * How to say no and still keep the client happy; * And much more! Regardless of what approach you take to customer service, you will find ways to improve yourself, those around you and your entire business with the tactics revealed in Serve Me Better . . . Please!