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Lean Six Sigma in Service: Applications and Case Studies Sandra L Furterer 1.º edición
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Lean Six Sigma in Service: Applications and Case Studies
Sandra L Furterer
Based on case studies, this book demonstrates real-world applications of Six Sigma, especially in service or non-traditional industries and processes. This title describes the Six Sigma DMAIC and Design for Six Sigma IDDOV problem solving approach and how it can be applied to service and transaction related processes.
468 pages, 275 black & white illustrations
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 20 de mayo de 2009 |
| ISBN13 | 9781420078886 |
| Editores | Taylor & Francis Inc |
| Páginas | 482 |
| Dimensiones | 240 × 160 × 31 mm · 842 g |
| Lengua | Inglés |
| Editor | Furterer, Sandra L. (Wal-Mart Stores Inc., Bentonville, Arkansas and Southern Polytechnic State University, Marietta, Georgia, USA) |
