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From Bad to Worse: the Shortest Route to Contact Centre Destruction Dawn Walton
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From Bad to Worse: the Shortest Route to Contact Centre Destruction
Dawn Walton
The Contact Centre industry experiences problems with high staff turnover, poor efficiencies and low customer satisfaction. This book outlines an approach to driving improvements in the contact cetnre that translate into an increase in value add and satisfaction from the customers at the same time as providing a business model that allows an organisation to maintain and increase profits.
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 6 de noviembre de 2006 |
| ISBN13 | 9781419633294 |
| Editores | BookSurge Publishing |
| Páginas | 180 |
| Dimensiones | 133 × 203 × 10 mm · 199 g |
| Lengua | Inglés |
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