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Start with the Customer: How to deliver world-class customer service Peter Cross
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Start with the Customer: How to deliver world-class customer service
Peter Cross
Start with the Customer will reframe your understanding of the modern customer, guide you through the forces shaping their behaviour, reveal the golden rules and cardinal sins of service and help you build a world class service culture, fit for whatever you're selling and wherever you're selling it.
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 26 de agosto de 2025 |
| ISBN13 | 9781292471457 |
| Editores | Pearson Education Limited |
| Páginas | 256 |
| Dimensiones | 139 × 215 × 18 mm · 320 g |
| Lengua | Inglés |
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