Donald Clint Crabtree

Factors Leading to Effectiveness and Satisfaction in Civil Engineer Information Systems Donald Clint Crabtree

Publisher Marketing: The Air Force Civil Engineer Support Agency (AFCESA) has developed information systems in support of civil engineer operations. Over the last decade the number of systems has grown to support the breadth of civil engineer functions. At this time numerous (900+) decentralized systems support Civil Engineer functions around the world. Due to budget constraints the Air Force Civil Engineer is transforming Civil Engineer business processes to leverage the workforce in an optimized fashion. In support of this transition AFCESA is posturing to acquire new information systems in support of Civil Engineer business processes. To help AFCESA improve upon their suite of information systems development efforts it is important to evaluate the effectiveness of their current systems. This study develops a model based on cumulative research to assess information system effectiveness. Adapting instruments developed to measure information system effectiveness this study evaluates ten systems developed for the Civil Engineer community. Predictors of information system effectiveness are System Quality, Information Quality, and Service Quality. When comparing systems this study indicates that one system, (GeoBase, ) is significantly greater in all areas of information system effectiveness. It is recommended that future systems development be fashioned after GeoBase due to comparison of system results