R Wallace

How a Multidimensional View of Perceived Organizational Support Impacts Self-Efficacy and Task Understanding During Training for Boundary Spanning Tas R Wallace

Perceived organizational support (POS), or how much an employee feels the organization they work for cares for them and assists them in their needs, has been traditionally characterized in a single dimension. The implications of a multidimensional view of POS were examined in this study. POS was separated into three different dimensions based on the organizational level from which support can be viewed to originate: corporate headquarters, the home office, and the training environment. These dimensions of POS were tested to discover their effect on self-efficacy and task understanding of individuals training for boundary-spanning tasks.