Human Resource Management in the Hospitality and Tourism Industry - Michael Riley - Libros - Taylor & Francis Ltd - 9781138156128 - 2 de diciembre de 2016
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Michael Riley
Human Resource Management in the Hospitality and Tourism Industry 2.º edición

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This fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality and tourism industry. The subject is approached from four perspectives: * the social psychology of managing people * the economics of labour * the practical techniques * strategy.


The author argues that labour costs, labour utilisation, labour market behaviour and pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry and now, in its second edition includes, among others, chapters on attitude measurement, customer-employee relations, questionnaire design and organizational change.
Human Resource Management in the Hospitality and Tourism Industry is written in a clear, user-friendly style and offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context. It is appropriate for degree level students and practitioners in the industry.

224 pages

Medios de comunicación Libros     Hardcover Book   (Libro con lomo y cubierta duros)
Publicado 2 de diciembre de 2016
ISBN13 9781138156128
Editores Taylor & Francis Ltd
Páginas 224
Dimensiones 156 × 234 × 7 mm   ·   698 g
Lengua Inglés  

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