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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture Spector, Robert (Seattle, Washington) 3.º edición
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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
Spector, Robert (Seattle, Washington)
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.
224 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 10 de noviembre de 2017 |
| ISBN13 | 9781119375357 |
| Editores | John Wiley & Sons Inc |
| Páginas | 224 |
| Dimensiones | 275 × 213 × 26 mm · 416 g |
