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Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results Renee Evenson Special edition
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Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results
Renee Evenson
Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.
304 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 12 de septiembre de 2012 |
| ISBN13 | 9780814420324 |
| Editores | HarperCollins Focus |
| Páginas | 304 |
| Dimensiones | 149 × 224 × 19 mm · 340 g |
| Lengua | Inglés |
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