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Serving Online Customers: Lessons for Libraries from the Business World Barclay, Donald A. (Retired from University of California, Merced)
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Serving Online Customers: Lessons for Libraries from the Business World
Barclay, Donald A. (Retired from University of California, Merced)
To compete in the digital age, libraries must provide outstanding customer service to their virtual users. Serving Online Customers: Lessons for Libraries from the Business World is a practical guide to help libraries adopt and adapt the best practices of e-business for their own online operations.
232 pages, 7 black & white halftones, 9 tables
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 23 de julio de 2014 |
| ISBN13 | 9780810887329 |
| Editores | Bloomsbury Publishing Plc |
| Páginas | 232 |
| Dimensiones | 230 × 152 × 17 mm · 358 g |
| Lengua | Inglés |
