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Counselling by Telephone - Professional Skills for Counsellors Series Maxine Rosenfield
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Counselling by Telephone - Professional Skills for Counsellors Series
Maxine Rosenfield
Most counsellors use the telephone to interact with clients to some degree. This volume explores the skills needed to carry out effective telephone counselling - such as welcoming and establishing a relationship with the client, listening and responding, and understanding silences.
160 pages, black & white illustrations
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 25 de noviembre de 1996 |
| ISBN13 | 9780803979994 |
| Editores | SAGE Publications Inc |
| Páginas | 160 |
| Dimensiones | 140 × 215 × 10 mm · 232 g |
| Lengua | Inglés |
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