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Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups Carpenter, Susan L. (Riverside, California) 2nd edition
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Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups
Carpenter, Susan L. (Riverside, California)
Offers instructions for handling large and small public controversies, from national to the community level. This book includes ten principles to manage conflict; a framework with step-by-step procedures; seven illustrative case examples; and advice on methods for collecting information, conducting interviews, and analyzing a conflict situation.
320 pages, Ill.
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 24 de julio de 2001 |
| ISBN13 | 9780787957421 |
| Editores | John Wiley & Sons Inc |
| Páginas | 320 |
| Dimensiones | 154 × 231 × 22 mm · 430 g |
| Lengua | Inglés |
