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Monitoring, Measuring, and Managing Customer Service Goodman, Gary S. (Goodman Communications Corporation in Glendale, California)
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Monitoring, Measuring, and Managing Customer Service
Goodman, Gary S. (Goodman Communications Corporation in Glendale, California)
Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author's seminar programme, this title provides readers with a system for building and sustaining customer service.
192 pages, black & white illustrations
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 28 de abril de 2000 |
| ISBN13 | 9780787951399 |
| Editores | John Wiley & Sons Inc |
| Páginas | 192 |
| Dimensiones | 188 × 266 × 18 mm · 562 g |
| Lengua | Inglés |
