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Fabled Service: Ordinary Acts, Extraordinary Outcomes Bonnie Jameson
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Fabled Service: Ordinary Acts, Extraordinary Outcomes
Bonnie Jameson
Drawing upon her 19-year career with retail giant Nordstrom, Inc., renowned for best-in-the-business customer service, Betsy Sanders presents a practical, easy-to-read guide which demonstrates what really works to create legendary customer service. "Should be required reading for all who deliver service to the public".--David Glass, President & CEO, Wal-Mart. 35 illus.
144 pages, black & white illustrations
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 12 de agosto de 1997 |
| ISBN13 | 9780787909383 |
| Editores | John Wiley & Sons Inc |
| Páginas | 144 |
| Dimensiones | 180 × 254 × 10 mm · 272 g |
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