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The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality Despina Dapias Wilson
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The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
Despina Dapias Wilson
Presents a fresh approach to performance assessment and improvement of library services through the combined use of Malcolm Baldridge Critieria and the Balanced Scorecard. This work discusses the advantages, disadvantages and possible pitfalls of their chosen approach. It also includes an analysis of an organization's infrastructure.
210 pages, ca. 75 photographs, diagrams, tables, bibliography, index
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 1 de agosto de 2007 |
| ISBN13 | 9780786430369 |
| Editores | McFarland & Co Inc |
| Páginas | 220 |
| Dimensiones | 177 × 256 × 12 mm · 408 g |
| Lengua | Inglés |
