Richard Seltzer

Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees Richard Seltzer

Gratuity provides a perspective on nonstandard compensation that demonstrates the process by which tipping norms have an impact on the experiences of workers. Understanding this under-researched perspective reveals a great deal about the role of norms in economic transactions as well as the management practices that shape the work environment and enhance organizational performance.