Mark Middleton

Good Morning: How a crisis delivered inspiration to lead Mark Middleton

One CEO, 62 emails, 1,700 replies, 34,000 plus words and 3,000 team members across five countries connecting in the face of a global health crisis.

The COVID-19 pandemic changed every aspect of our lives. It manifested uncertainty, disorder and isolation. It kept families apart, closed businesses and disrupted workplaces. But when a crisis hits, good leaders can turn the worst into an opportunity. Good Morning is a collection of emails from a healthcare leader focused on keeping his team calm, connected and committed despite the profound challenges the world was tackling.

Taking inspiration from common aspects of our daily lives and strength of the human condition, these emails explore themes of family, literature, music and film to provide teaching moments and a sense of comfort in difficult times.

Including poignant replies from team members and leadership tips and advice, Good Morning marks a significant chapter in a company's history and a workplace lesson in the importance of connection and keeping up morale. It is a source of inspiration for anyone looking to improve their leadership skills, or simply in search of a resource that encapsulates the best of the human spirit.