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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life Robin Leidner
Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life
Robin Leidner
A report from the frontlines of two major American corporations that presents the methods and consequences of regulating workers' language, looks, attitudes, ideas and demeanor. It shows the complex and often unexpected results that come with the routinization of service work.
278 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 4 de agosto de 1993 |
| ISBN13 | 9780520085008 |
| Editores | University of California Press |
| Páginas | 278 |
| Dimensiones | 228 × 151 × 21 mm · 436 g |